Drug recalls, product formulation changes, and easily confused or complicated dosage regimens can all impact a medication's reputation. Traditional means of communicating such information can be too slow to mitigate potential issues. To ensure patient safety and support a positive patient experience with your prescription drug product, communication that takes place at the point of dispense is the best way to provide the pharmacist with actionable information at the time they need it.
For manufacturers who need an efficient, fast and reliable communication channel to retail pharmacists, RelayHealth Pharmacy Solutions can help.
The SolutionNotifyRx is a real-time messaging platform that delivers safety and other types of important messages directly to pharmacists in participating pharmacies as they are dispensing your prescription drug product(s). And, yes, since these situations are typically urgent but short-term, NotifyRx is a unique platform for enabling a messaging program that will suit your urgent needs.
Consumer Safety MessagingShould your company’s medication experience a
FDA recall, a
production shortage or medication integrity issues, NotifyRx can deliver customized messaging to the pharmacist each time a prescription for that medication is processed on our national claims network. Want to reinforce concomitant therapy to ensure patient outcomes? Or maybe your product is known to be involved in prescription errors. To improve error prevention, NotifyRx can message pharmacists while processing the prescription with alerts to pay special attention.
Clinically Relevant MessagingWhether it’s a scheduled change to the medication’s dosage or the sudden need to communicate a
new side effect, NotifyRx can get the message to retail pharmacists any time that medication is being dispensed. Should there be a need to communicate with the patient, such as a change in the product's appearance or taste, NotifyRx™ can leverage the power of the retail pharmacist to provide a patient consult. New side effects identified? New safe dosing limits recommended? New drug interactions realized? Need to reinforce labeling? NotifyRx can make it possible to raise awareness where it counts – during the dispense process.
Product and Billing MessagingNotifyRx can leverage the power of the retail pharmacist to deliver useful product information to your patients such as a change in the
product's appearance. If your medication faces unique billing challenges, (such as being covered under Medicare Part B vs. Part D), NotifyRx provides support to help the pharmacist overcome the issue by messaging the pharmacist within workflow on how to determine the correct billing procedure.
Do you have a unique issue not described above? Over the years, we have created a variety of messaging programs to address a variety of manufacturer needs. We can do the same for you.
To learn more about NotifyRx complete the form above or contact our sales team at 800-868-1309.
